1. General provisions
1.1. These e-shop rules (hereinafter referred to as the Rules) are a legal document binding on the Buyer and the Seller (UAB „RIVAKA“) (hereinafter referred to as the Seller), defining the rights and obligations of the Parties, conditions and procedure of purchase, payment, delivery and return of goods, as well as other conditions related to the purchase and sale of goods in the e-shop.
1.2. For the purposes of these Rules, a buyer is a person who has made a purchase in the e-shop. In the e-shop can buy:
1.2.1. an active natural person, i.e. a person who has reached the age of majority and whose capacity is not restricted by court order;
1.2.2. legal person.
1.3. The Seller reserves the right to change, amend or supplement these Rules at any time. The Buyer is informed about the changes in the Rules on the e-shop website The changes take effect from the moment of publication for all transactions concluded after the announcement, therefore the Buyer is recommended to get acquainted with the Rules during each purchase. The Buyer who continues to use the website after the changes agrees to such changes.
1.4. The Seller is released from any liability if the Buyer has not read the Rules in part or in full, even though he has been given such an opportunity.
2. Protection of personal data
2.1. When ordering goods in the e-shop www.riva.lt, the buyer must provide the data requested at the time of purchase (name, surname, e-mail address, delivery address, telephone number), which are necessary for the purchase, delivery and payment of the goods.
2.2. The Buyer is responsible for ensuring that the Buyer’s data provided in the e-store is accurate, correct and complete. If the data provided changes, Buyer must notify the Seller in a timely manner. In no event shall the Seller be liable for any damage suffered by the Buyer as a result of the Buyer providing incorrect and / or incomplete personal data.
2.3. By agreeing to these Rules, the Buyer agrees that the notices necessary for the ordering, payment and delivery of the goods will be sent to the e-mail address specified at the time of ordering.
2.4. The personal data provided by the Buyer will be processed in accordance with the requirements established by the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as other legal acts of the Republic of Lithuania regulating the processing and protection of this data. In processing and storing the Buyer’s personal data, the Seller will implement organizational and technical measures that will ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.
2.5. The Seller undertakes not to disclose the Buyer’s personal data to third parties, except in cases when required by the competent State authority in cases provided by the laws of the Republic of Lithuania or with the separate written consent of the Buyer.
3. Conclusion of a purchase and sale contract
3.1. The Purchase and Sale Agreement between the Buyer and the Seller is deemed to have been concluded from the moment when the Buyer has formed a basket of goods in the electronic shop, indicating the delivery address, choosing the payment method and clicking on the “Place order” button. In cases where the Buyer disagrees with all or a certain part of the Rules, he must not submit an order.
3.2. If at the time of ordering, the buyer chooses the delivery method “free delivery” and the data provided by the buyer is not accurate or correct, the seller reserves the right not to enter into a sales contract and notify the buyer by phone or e-mail.
3.3. Upon submission of the order by the Buyer, it is considered that the Buyer has read and unconditionally agreed to these rules.
3.4. After concluding the Purchase and Sale Agreement, the assortment of goods, their quantity, price, delivery time and other conditions specified during the Buyer’s order are binding on the Buyer and the Seller, and may be changed only in accordance with these Rules.
3.5. Each Contract concluded between the Buyer and the Seller shall be stored on the Seller’s database.
4. Buyer’s rights
4.1. The Buyer shall have the right to purchase goods in the e-store in accordance with the procedure set out in these Rules and other information sections of the store.
4.2. The buyer (user) has the right to refuse the contract for the purchase and sale of goods concluded in the electronic shop with the Seller, by notifying the seller in writing (by e-mail: firstname.lastname@example.org), indicating the item the Buyer intends to return and its order number) within 14 working days from the date of delivery of the goods.
4.3. The Buyer’s right discussed in 4.2 shall be exercised in accordance with part 1 of Article 6.22810 of the Civil Code.
4.4. The Buyer shall have the right to withdraw from the Contract with the Seller only if the returned product is of good quality, has not been damaged and its appearance has not substantially changed.
4.5. The buyer has the right to replace or return the purchased goods in accordance with the procedure written in the section “Warranties and returns”.
5. Seller’s rights
5.1. If the Buyer attempts to violate in any way the stability of the functioning of the E-Store, data security or violates other obligations of the Buyer provided in the Rules and legal acts of the Republic of Lithuania, then the Seller shall have the right without notice, limit, suspend (terminate) Buyer access to the electronic store and is not liable for any related losses of the Buyer.
5.2. The Seller has the right to change, suspend or terminate the operation of certain riva.lt functions or part of them, as well as to change the layout of the elements in riva.lt, without notifying the Buyer.
5.3. The Seller has the right to suspend or terminate the activities of riva.lt. In this case, all accepted and confirmed Buyers’ orders are fulfilled and new orders are not accepted.
6. Buyer’s responsibilities
6.1. The Buyer must pay for the ordered goods and accept them in accordance with the procedure established by these Rules.
6.2. Buyers of the online store riva.lt must comply with these Terms and Conditions, clearly indicated in the information sections of the online store, and not violate the legal acts of the Republic of Lithuania.
7. Seller’s responsibilities
7.1. The Seller undertakes to enable the Buyer properly use the services of the E-Store, the operating conditions of which are established by these Rules.
7.2. The Seller undertakes to respect the Buyer’s right to privacy of personal information belonging to him.
7.3. If the Seller is unable to deliver the ordered product to the Buyer due to important circumstances, he undertakes to offer the Buyer a product analogous or as similar as possible in its characteristics. If the Buyer refuses to accept the product, which was offered as analogous or similar, the Seller returns the money paid by the Buyer (if a prepayment has been made) within 10 (ten) working days, and in all cases cancel the order.
8. Prices of goods in the online store
8.1. The prices of the goods on the website are indicated in euros, including the amount of VAT in force at that time (if applicable). The goods are sold to the Buyer at the prices valid in the riva.lt store at the moment of placing the order.
8.2. The price of the goods may not change after the Seller has confirmed the order, except in cases when the price of the goods has changed due to technical errors in information systems or other objective reasons beyond the control of the Seller. If in this case the Buyer does not agree to purchase the product at a new price, the Buyer may cancel the order by informing the Seller within 2 (two) working days. If the order is canceled, the Buyer will be refunded all amounts paid within 10 (ten) working days.
8.3. When announcing a promotion, a special offer for goods or groups of goods, the Seller informs the Buyer that discounts on goods are not added together with other discounts (eg the promotion does not apply to goods that are already with a discount in the store – discounts are not added together).
9. Placing orders and payments for goods
9.1. After visiting the e-shop, the buyer selects the goods he likes, on the basis of which a shopping cart is formed. After forming the shopping cart, the Buyer enters the data necessary for the delivery and purchase of the selected goods: his name, surname, address to which the goods will be delivered, telephone and additional information that may be important when delivering the ordered goods.
9.2. The buyer pays for the goods ordered in one of the ways chosen when forming the order. The Buyer can pay for the ordered goods in one of the following ways:
9.2.1. using online banking (to pay via Paysera);
9.2.2. by bank transfer (receiving a pre-invoice by e-mail and then paying it);
9.2.3. in cash on delivery of the goods. The buyer pays for the goods at the time of delivery to the courier, that presents the goods.
9.3. The buyer undertakes to pay for the order within 3 (three) working days from the date of order confirmation. The Seller starts executing the order and preparing it for shipment only after receiving its payment, unless the Buyer, when confirming the order, chooses to pay in cash at the time of delivery – in this case the order is considered executable from the moment the Buyer confirms his order in the riva.lt e-shop.
9.4. If the Buyer does not pay within the term specified in clause 9.3, the order is canceled.
10. Delivery of the goods
10.1. When ordering the goods, the Buyer undertakes to indicate the exact delivery address of the goods.
10.2. The Seller undertakes to notify the Buyer in advance about the day of delivery of the goods by phone and / or e-mail specified by the Buyer and to agree with the Buyer the time of delivery of the goods. The Buyer undertakes to accept the goods on the date specified in the Seller’s notice.
10.3. When picking up the goods, , it is necessary to provide the Seller’s employee with the order form approved by the Seller (sent by e-mail).
10.4. The Buyer must accept the goods in person. If the Buyer cannot accept the goods in person, but the goods have been delivered to the address specified by the Buyer, the Buyer has no right to make claims regarding the delivered goods to the wrong person.
10.5. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms and other conditions of delivery of the goods.
10.6. Upon receipt of the goods, the Buyer must together with the Seller or his authorized representative check the condition of the consignment (whether the outer packaging is not damaged) and sign an invoice, bill of lading or other delivery and receipt document. After the Buyer has signed the invoice, bill of lading or other document of delivery and acceptance of the consignment, the consignment is considered to have been delivered in proper condition.
If the Buyer notices that the packaging of the submitted consignment is damaged (wrinkled, wet or otherwise externally damaged), the Buyer must indicate his comments in the parcel delivery document submitted by the courier or draw up a separate report on these violations or damage. This must be done by the Buyer in the presence of a courier. If the Buyer fails to do so, the Seller shall be released from liability for damage to the goods, (if the cause of such damage is not a factory defect), and for discrepancies in the assembly of goods, if these discrepancies can be identified by inspecting the outside of the goods.
If the Buyer, after accepting the goods, notices the non-conformity of the goods, factory defects or other defects of the goods, the Buyer shall immediately inform the Seller. If the complaint about the incorrect quality of the goods is confirmed and the Buyer returns the goods of the wrong quality, the Seller undertakes to return the money for the goods within 10 (ten) working days.
11. General Responsibilities
11.1. The buyer is responsible for the accuracy of the data provided in the registration form. The buyer assumes responsibility for the consequences of the mistakes or inaccuracies in the data submitted in the registration form.
11.2. The Seller is released from any liability in all cases where the loss arises due to the fact that the Buyer, despite the Seller’s recommendations and its obligations, did not read these Rules (although he was given such an opportunity).
11.3. In the event of damage, the guilty party shall compensate the other party for the losses incurred in accordance with the procedure and on the grounds established by the legal acts of the Republic of Lithuania.
12. Final Provisions
12.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
12.2. These Rules and the relations between the Parties with respect to these Rules shall be applied and interpreted in accordance with the laws of the Republic of Lithuania.
12.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. Failing to reach an agreement, disagreements are resolved in accordance with the procedure established by legal acts of the Republic of Lithuania.
12.4. The Parties shall be released from the obligations under these Rules if they cannot be fulfilled due to unforeseen circumstances beyond the control of the Parties, which include:
- fire, explosion, storms and other natural disasters and forces of nature which prevent or delay the fulfillment of commitments;
- an event or circumstance beyond the control of the contractor (Parties) which prevents or delays the performance of the obligations assumed;
- actions by the government that prevent or delay the implementation of commitments.